This file is from Wikimedia Commons (production) and may be used by other projects.
The description on its file description page there is shown below.
Summary
DescriptionOTRS 6 Wikimedia (en).png
Deutsch: OTRS-Ticket-System (mit englischer Benutzeroberfläche) welches von Wikimedia eingesetzt wird.
English: Screenshot to illustrate the OTRS-Ticket System used by Wikimedia.
Date
Source
ticket.wikimedia.org (screenshot) Screenshot taken by Steinsplitter
Author
OTRS Inc.
Other versions
OTRS 3
OTRS 5
This is a retouched picture, which means that it has been digitally altered from its original version. Modifications: Sensitive data redacted or replaced.
Licensing
This screenshot either does not contain copyright-eligible parts or visuals of copyrighted software, or the author has released it under a free license (which should be indicated beneath this notice), and as such follows the licensing guidelines for screenshots of Wikimedia Commons. You may use it freely according to its particular license.
Free software license:
GNU Affero General Public LicenseAGPLhttp://www.gnu.org/licenses/agpl.htmltrue
Note: if the screenshot shows any work that is not a direct result of the program code itself, such as a text or graphics that are not part of the program, the license for that work must be indicated separately.